System Training Guide

⚠ Confidential

Center OperationsTraining Manual

Standard operating procedures for center staff, billing executives, and center managers across all NephroPlus dialysis centers.

Babylon DICE APX SCM BME MIS

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Section 5

Escalation Matrix

5.1 — Technical Escalation Matrix

Level	Name	Designation	Phone	Email
L1	Abhilash K	Technical Support	+91-8121776345	abhilash_k@nephroplus.com
L2	Karthik Varma Yalala	Deputy General Manager	+91-9154157219	karthik_y@nephroplus.com
L3	Nikhil Srivastava	General Manager	+91-7386222390	nikhil.srivastava@nephroplus.com

Protocol: Start at L1. CC Cluster Manager, Zonal Manager, and Pallvit Jain on all technical escalation emails.

Pending

To be added by Support Operations Team

Pending

To be added by Support Operations Team

Section 6

Help & Support

6.1 — Zone-wise SO POCs

Rishi Sarbobhoum

North Zone SO POC | Draft Billing Lead

📞 +91-7075517682

✉️ rishi.sarbobhoum@nephroplus.com

Abhay Singh Tomar

East & Greenfield Zone SO POC

📞 +91-7075498632

✉️ abhaysingh.tomar@nephroplus.com

Laxman Dnyaneshwar Kavitkar

Bihar & West Zone SO POC

📞 +91-7032666027

✉️ laxman.kavitkar@nephroplus.com

Shaik Fareed

South, KA PPP & AP Zone SO POC

📞 +91-9985332712

✉️ shaik.fareed@nephroplus.com

6.2 — Key Operational Contacts

Reference

Glossary